TRAFFIC CONTROLLER/CLEVELAND CLINIC

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the role

The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas while providing exceptional hospitality services. The Traffic Coordinator is also responsible for properly issuing valet parking tickets to patients/guests while following mystery shop standards with each arrival. When required, the Traffic Coordinator upholds site management’s parking policy and procedures, parks and retrieves guest vehicles in a prompt yet safe manner, and assists guests with luggage, including delivery and pick-up of guest luggage (where applicable) during arrival and departure.

Responsibilities

• Directs vehicular traffic while providing attentive, friendly service to all patients/guests.
• Assists marketing department with marketing efforts targeted to exciting clients.
• Maintains pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor (25% of time).
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcomes guests to the location.
• Uses proper Towne Park phone etiquette (25% of time).
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about the surrounding area as well as main attractions to guests as needed.
• Protects guest confidentiality in accordance with HIPAA requirements.
• Collects data in accordance with parking operations, if applicable (25% of time).
• Obtains information about daily events and rates to be charged.
• Maintains claim checks and guest folio archives.
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
• Other duties as assigned (25% of time).

Requirements

• High school diploma or general education degree (GED) required.
• Must be at least 18 years of age.
• One to three months of related experience and/or training; or equivalent combination of education and experience if no HS Diploma or GED.
• Knowledge of traffic and valet procedures.

Skills

• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money, weight measurement, volume, and distance.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.
• Customer service experience preferred.
• Register/computer experience preferred.
• Must be able to drive manual transmission and perform parallel parking.

Pay

The hourly base pay range for this position is $15–$17 per hour.

Schedule

Monday through Friday, 8:00 AM – 4:30 PM.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to specific plan or program terms. Seasonal and temporary roles are not eligible for the benefits outlined above.

Working Conditions & Physical Demands

• The majority of work will be performed outdoors for extended periods of time, including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Travel of up to 5% may be required.