Traffic Controller/Cleveland Clinic/$15 P/H

About the role

Towne Park is a hospitality services company dedicated to creating smiles by delivering exceptional experiences. We aim to impact the lives of millions of patients, visitors, and guests we serve each day.

Responsibilities

• Directs vehicular traffic in designated areas while providing attentive, friendly service to all patients/guests.
• Assists marketing department with marketing efforts targeted to exciting clients.
• Maintains pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutations and welcomes guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Collects data in accordance with parking operations, if applicable.
• Obtains information about daily events and rates to be charged.
• Maintains claim checks and guest folio archives.
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
• Other duties as assigned.

Qualifications

• Education: High school diploma or general education degree (GED) required.
• Licensure, Certification, Etc.: Must be at least 18 years of age.
• Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED.
• Knowledge: Knowledge of traffic and valet procedures.
• Skills: Must be able to read and write standard English language; read and comprehend simple instructions, short correspondence and memos; write simple correspondence; present information in one-on-one and small group situations to guests, clients and other employees of the organization; add and subtract three digit numbers and to multiply and divide with 10's and 100's; understand 24 hour and military time systems; understand rates applicable to time passed; customer service experience preferred; register/computer experience preferred; must be able to drive manual transmission and perform parallel parking.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

Pay

The hourly base pay range for this position is $15-$17 per hour.

Schedule

The work schedule for this position is Monday through Friday from 7AM - 3:30PM with NO WEEKENDS REQUIRED.