Trading Systems Support Lead

About the role

This is a high-impact role at the intersection of engineering, leadership, and real-time support. You will own the performance, stability, and evolution of our trading systems; shaping both the technical direction and the team responsible for supporting it. Your time will be split between building performance-focused automation, improving team frameworks, and participating in an active support rotation where you take ownership of live issues as they arise. From day one, you will work closely with traders and engineers on the trading floor, staying close to critical systems and the people who rely on them.

Responsibilities

• Lead, mentor, and grow the trading support team, setting standards for performance and professional development
• Define and own the roadmap for trading systems support, prioritizing initiatives that improve performance, scalability, and reliability
• Improve system uptime, capacity, and performance to ensure stability under high-load and high-volatility market conditions
• Drive continuous improvement and assess the team's tools, workflows, and operational processes
• Provide daily support for proprietary trading systems, diagnosing and resolving critical production issues, and managing incident tracking and reporting
• Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation

Requirements

• Bachelor's degree in Computer Science or equivalent field of study
• 5 or more years’ experience in technical support, production engineering, or related roles, including team leadership
• Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git
• Experience in technical support and leading a customer support team
• Strong understanding and hands-on experience with Linux OS
• Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment
• Experience with trading systems and US exchange protocols is a plus
• Experience with C++ or Rust is a plus
• Previous experience in a financial or trading environment is a plus

Benefits

• Competitive salary and bonus opportunities
• 25 days PTO
• Paid medical, dental, and vision benefits package
• 401(k) employer-sponsored contributions
• In-house meals and snacks
• Monthly team drinks and festivities

All applicants must be currently authorized to work in the United States. This role is not eligible for visa sponsorship.