Trading Specialist
About the role
Join our dynamic team at Moomoo as a Trading Specialist, where your passion for finance and technology can thrive. As a Trading Specialist, you'll play a crucial role in enhancing our customers' trading experience and building long-lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast-growth presence in the marketplace.
This role must be based at the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter.
Responsibilities
- Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness
- Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team
- Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities
- Pursue additional licenses to broaden your professional expertise and contribute to the growth of our business
- Proactively develop and maintain strong relationships with high-net-worth customers, acting as their primary point of contact for trading-related inquiries
- Collaborate with internal teams to optimize trading operations and enhance the overall customer experience
Requirements
- FINRA Series 7 and 63 Licenses required
- Mandarin Chinese fluency is required
- Strong understanding of trading strategies and investment products
- Experience with crypto products a plus
- Excellent communication and interpersonal skills, enabling you to effectively engage with high-net-worth clients and build strong relationships
- Ability to handle complex trading inquiries, derivatives, and investment strategies, offering expert support
- Proactive, detail-oriented, and results-driven with a strong commitment to delivering exceptional service
- Bachelor's Degree in Finance, Economics, or a related field; advanced degrees or certifications (e.g., CFA) are highly desirable. A minimum of 3-5 years of experience in a similar role or a combination of education and relevant experience
Qualifications
- Not specified
Skills
- Not specified
Benefits
- Comprehensive Paid Medical Benefits
- 401k Employer Contribution
- Generous Paid Time Off & Paid Holidays
- Opportunities for Professional Growth & Development
- Performance Based Bonuses
Pay
The base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $70,000 - $80,000. This role is also eligible to participate in our discretionary bonus plan.
Schedule
Not specified