Trade Support Associate

Location: New York, NY

Pay

$85,000 – $110,000

About the role

Group One Trading is seeking a full‑time Trade Support Associate to join its New York office. The associate will work closely with traders and other departments, providing hands‑on support for options traders using internally developed trading software. The role emphasizes rigorous oversight of reporting and resolution of real‑time trading and technical issues that arise before and during the trading day, as well as proactive communication and customer service across all employee levels.

Responsibilities

• Maintain oversight of real‑time reporting and resolve trading and technical issues before and during the trading day.
• Provide hands‑on support for options traders using proprietary trading software.
• Promote and monitor real‑time communication and customer service to employees at all levels.
• Monitor and support the lifecycle of equity and options trades from execution through settlement.
• Verify trade accuracy and investigate discrepancies between internal systems, exchanges, and clearing back‑office.
• Support traders with trade allocations, corrections, and position adjustments.
• Conduct daily P&L and position reconciliations; investigate and explain variances between front‑office execution platforms and back‑office records.
• Escalate production issues affecting trading systems or market connectivity.
• Assist with corporate actions, option expirations, assignments, and exercises.
• Partner with technology teams to troubleshoot trading platform issues.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Mentor interns and foster an environment of employee engagement, teamwork, and communication.

Qualifications

• A college or university degree and/or 1–2 years of relevant work experience.
• Ability to learn and retain in‑depth knowledge of proprietary support tools and trading software.
• Client‑service experience.
• Excellent oral and written communication skills.
• Well‑organized, self‑driven, and comfortable asking for help early.
• Highly flexible and a champion of change.
• Previous financial‑industry or options‑industry experience is a plus.
• Relevant certifications/licenses are a plus (or willingness to obtain).

What to Expect

This is an in‑office role. Within the first month you will complete firm orientation, build a foundational understanding of the infrastructure and internal system architectures, and begin a cross‑functional training plan to master proprietary support tools. By three months you will transition to active daily operations, verifying trade accuracy, monitoring systems, performing routine trade reconciliations, and assisting traders with allocations and position adjustments. By six months you will be troubleshooting complex issues, mentoring interns, fostering team communication, and driving automation initiatives to improve operational efficiency.

Benefits

• Competitive salary with performance‑based bonus.
• 401(k) and Roth 401(k) retirement plans with employer matching.
• Medical, dental, and vision insurance.
• Generous vacation time and paid holidays.
• Parental leave.
• Flexible spending accounts for health care, dependent daycare, and parking or mass‑transit expenses.