Trade Operations Coordinator / Technician

About the role

Onco360 Pharmacy is seeking Trade Operations Coordinator / Technicians to join our dedicated team in Louisville, KY (position based in Houston, TX with remote work available). Join a mission‑driven team making a difference in the lives of cancer patients. A career with purpose: help patients access life‑saving medications. Supportive culture: we value teamwork, respect, integrity, and passion. Growth opportunities: we invest in your professional and personal development.

Responsibilities

• Assist pharmacists, technician leads, supervisors, managers and Trade programs in daily workflow to dispense specialty prescription medications to patients or providers and perform other pharmacy‑related functions.
• Ensure all assigned tasks are completed daily.
• Practice first call resolution to help health care providers and patients with pharmacy needs; answer questions and requests.
• Provide phone support – communicate with patients and physician office staff to resolve issues to resolve issues, answer questions, triage calls to appropriate departments as needed.
• Understand unique attributes and business rules specific to Manufacturer programs.
• Perform duties as assigned by Manager, Operational Implementation specific to needs of manufacturer relationship (e.g., verifying on‑label status, offering HUB enrollment opportunities, researching pending patients for updates).
• Perform activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and with professional practice and patient confidentiality laws.
• Contribute to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conduct job responsibilities in accordance with the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Requirements

• Education/Learning Experience: High School Diploma or GED.
• Work Experience: 3+ years pharmacy experience (desired: 5+ years pharmacy experience).

Skills / Knowledge

• Pharmacy or healthcare‑related knowledge.
• Knowledge of pharmacy terminology including sig codes and Roman numerals, brand/generic names of medication.
• Basic math and analytical skills.
• Intermediate typing/keyboarding skills.
• Desired: Specialty pharmacy experience.

Licenses & Certifications

• Required: Registration with Board of Pharmacy as required by state law.
• Desired: Certified Oncology Concierge Technician (PTCB).

Behavior Competencies

• Independent worker.
• Good interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently, work efficiently to meet deadlines and be flexible.
• Detail‑oriented.
• Great time‑management skills.

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; short and long‑term disability
• Quarterly bonuses

Pay

Starting at $23.00/hour and up. Sign‑On Bonus: $5,000 for employees starting before October 31, 2026.

Schedule

Monday–Friday, 8:00 AM–4:30 PM CST. Remote work available.