Trade Operations Coordinator / Technician

Location: New Hyde Park, NY (Remote work available)
Employment type: Full‑Time
Pay: Starting at $26.00 /hour and up; Sign‑On Bonus: $5,000 for employees starting before October 31 2026

Schedule

• Monday – Friday, 9:00 AM – 5:30 PM EST
• Remote work available

Benefits

• Medical, Dental, Vision
• 401(k) with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company‑paid life insurance and short‑ and long‑term disability
• Quarterly bonuses

Why Join Us?

• Career with purpose: help patients access life‑saving medications
• Supportive culture: teamwork, respect, integrity, and passion
• Growth opportunities: investment in professional and personal development

What You’ll Do

The Trade Operations Coordinator assists pharmacists, technician leads, supervisors, managers, and Trade programs in daily workflow to dispense specialty prescription medications to patients or providers and performs other pharmacy‑related functions, ensuring all assigned tasks are completed each day.

How You’ll Do This

• Practice first‑call resolution to help health‑care providers and patients with pharmacy needs; answer questions and requests.
• Provide phone support, communicating with patients and physician office staff to resolve issues, answer questions, and triage calls to appropriate departments.
• Handle inbound calls using first‑call resolution customer‑service practices.
• Understand unique attributes and business rules specific to manufacturer programs.
• Perform duties assigned by the Manager, Operational Implementation related to manufacturer relationships (e.g., verifying on‑label status, offering HUB enrollment opportunities, researching pending patients for updates).
• Conduct pharmacy activities in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy by complying with procedures, rules, regulations, and patient‑confidentiality laws.
• Contribute to team effort by accomplishing related tasks and other duties as assigned.
• Conduct responsibilities in line with the Company’s Code of Business Conduct and Ethics, policies, Corporate Compliance Agreement, applicable laws, and professional standards.

What You Bring

Education/Learning

• High School Diploma or GED (required)

Experience

• 3+ years pharmacy experience (required)
• 5+ years pharmacy experience (desired)

Skills/Knowledge

• Pharmacy or healthcare‑related knowledge
• Familiarity with pharmacy terminology, including sig codes, Roman numerals, brand/generic medication names
• Basic math and analytical skills
• Intermediate typing/keyboarding skills
• Specialty pharmacy experience (desired)

Licenses/Certifications

• Registration with Board of Pharmacy as required by state law (required)
• Certified Oncology Concierge Technician (PTCB) (desired)

Behavior Competencies

• Independent worker with good interpersonal skills
• Excellent verbal and written communication
• Ability to work independently, meet deadlines, and be flexible
• Detail‑oriented with strong time‑management skills