Trade Operations Coordinator / Technician

About the role

Onco360 Pharmacy is seeking Trade Operations Coordinator / Technicians to join our dedicated team in Louisville, KY. Join a mission-driven team making a difference in the lives of cancer patients. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

Responsibilities

• Assist pharmacists, technician leads, supervisors, managers and Trade programs in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions.
• Ensure all assigned tasks are completed daily.
• Practice first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
• Provide phone support – communicate with patients and physician office staff to resolve issues, answer questions, triage calls to appropriate departments as needed.
• Handle inbound calls using first call resolution customer service practices.
• Understand unique attributes and business rules specific to Manufacturer programs.
• Perform duties as assigned by Manager, Operational Implementation specific to needs of manufacturer relationship (e.g., verifying on‑label status, offering HUB enrollment opportunities, researching pending patients for updates).
• Perform activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
• Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and professional practice and patient confidentiality laws.
• Contribute to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conduct job responsibilities in accordance with the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Requirements

• High School Diploma or GED
• 3+ years of pharmacy experience required; 5+ years desired
• Registration with the Board of Pharmacy as required by state law; Certified Oncology Concierge Technician (PTCB) desired

Skills

• Pharmacy or healthcare-related knowledge
• Knowledge of pharmacy terminology including sig codes, Roman numerals, brand/generic medication names
• Basic math and analytical skills
• Intermediate typing/keyboarding skills
• Specialty pharmacy experience (desired)
• Independent worker
• Good interpersonal skills
• Excellent verbal and written communication skills
• Ability to work independently, efficiently meet deadlines, be flexible
• Detail-oriented
• Great time-management skills

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company-paid life, short-term and long-term disability
• Quarterly bonuses

Pay

Starting at $23.00/hour and up. Sign‑On Bonus: $5,000 for employees starting before October 31, 2026.

Schedule

Monday–Friday, 9:00 AM–5:30 PM EST. Remote work available.