Trade OMS Application Production Support Engineer (Python)

Role and responsibilities

• Handle critical production issues, applying the right troubleshooting process to get systems back up fast
• Work with business users to gather requirements and manage problems, changes, and incidents (ServiceNow, JIRA, Confluence)
• Build and maintain run-books, SOPs, and training material, and help train the team
• Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
• Automate routine checks with Python and shell scripting to cut down manual work
• Run root cause analysis after incidents and support audit, compliance, and business continuity efforts

Qualifications

• Solid experience in application production support, ideally in a fast-paced trading environment
• Strong skills in Python, shell, SQL, and familiarity with ServiceNow, JIRA, XML, and FIX Protocol
• Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
• Comfortable reading logs and FIX messages to troubleshoot and find root causes
• Strong communicator, able to explain technical issues clearly to both technical and business teams
• Able to stay calm and prioritize well when things get stressful

Company’s Benefits

• Competitive salary between USD $100,000 - $130,000 annual salary. We do not have performance bonuses.
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits