Production Support Developer - Trading Technology

About the role

As a Production Support Engineer at Schwab, you will play a crucial role in safeguarding the stability and resilience of Schwab’s Order Management System in a high-availability environment. Your work directly supports clients by ensuring critical trading and operational systems remain reliable, secure, and performant.

Responsibilities

• Absess and lead incident response for complex production situations
• Collaborate with application, infrastructure, database, and vendor partners to restore service
• Identify patterns, reduce recurring issues, and strengthen monitoring, runbooks, and operational practices to improve availability
• Be part of a collaborative, inclusive team that succeeds together as One Schwab

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
• 3+ years of experience in production support, site reliability engineering (SRE), or software operations
• Working knowledge of Java (Java 17+ preferred) and SQL for troubleshooting
• Experience supporting applications using observability and monitoring tools such as AppDynamics, Splunk, Grafana, InfluxDB, and Control-M
• Oracle Database experience with SQL
• 3+ years of experience administering Linux systems (RHEL 7/8/9 preferred)
• Ability to use shell scripting or Python to automate repetitive operational tasks
• Strong communication skills, particularly during incident response and post-incident reviews
• Availability to work nights and weekends as part of a rotating on-call schedule

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
• 3+ years of experience in production support, site reliability engineering (SRE), or software operations
• Working knowledge of Java (Java 17+ preferred) and SQL for troubleshooting
• Experience supporting applications using observability and monitoring tools such as AppDynamics, Splunk, Grafana, InfluxDB, and Control-M
• Oracle Database experience with SQL
• 3+ years of experience administering Linux systems (RHEL 7/8/9 preferred)
• Ability to use shell scripting or Python to automate repetitive operational tasks
• Strong communication skills, particularly during incident response and post-incident reviews
• Preferred: Experience with configuration management and automation tools such as Ansible, Salt, or Puppet
• Preferred: Demonstrated ability to identify early indicators of system instability and proactively reduce operational risk
• Preferred: Experience collaborating across teams to improve reliability, scalability, and operational maturity

Skills

• Java (Java 17+ preferred)
• SQL
• Observability and monitoring tools (AppDynamics, Splunk, Grafana, InfluxDB, Control-M)
• Linux administration (RHEL 7/8/9 preferred)
• Shell scripting or Python
• Communication skills
• Configuration management and automation tools (Ansible, Salt, Puppet)
• Early indicator identification and operational risk reduction
• Collaboration across teams

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service
• Tuition reimbursement
• Health, dental, and vision insurance

Pay

Competitive compensation based on experience and qualifications.

Schedule

Nights and weekends as part of a rotating on-call schedule.