Trade Administrator (Dispatcher)

This role is in-office Monday through Friday at our North Hampton, NH location. Candidates must live in the Seacoast service area of New Hampshire.

About the role

At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth.

Responsibilities

• Service Coordination & Dispatch
  • Manage scheduling and dispatch for residential service calls in the seacoast area
  • Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
  • Monitor job progress and proactively resolve scheduling conflicts or delays
• Customer & Technician Support
  • Serve as the primary point of contact for customers regarding scheduling and service updates
  • Build strong relationships with technicians and support them in delivering top-quality service
  • Maintain clear communication between customers, technicians, and the regional dispatch team
• Operation Excellence
  • Track and analyze service performance metrics to identify areas for improvement
  • Implement process enhancements to improve efficiency and customer satisfaction
  • Ensure compliance with safety standards and company policies
• Strategic Planning
  • Collaborate with department leadership to align scheduling and resource allocation with business goals
  • Support initiatives that improve workflow and enhance the customer experience

Requirements

• Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
• Strong organizational and problem-solving skills
• Excellent communication skills and ability to thrive in a fast-paced environment
• Familiarity with residential trade services is a plus

Benefits

• 401k with up to 4% match
• Health, Dental, and Vision Insurance
• Long-Term Disability + Life Insurance
• Paid Time Off: Holiday, Personal, Sick, and Vacation
• Referral bonuses and family discounts

Schedule

Monday through Friday, 6:30 AM – 2:30 PM