Trade Support Administrator

TP ICAP Group is a world-leading provider of market infrastructure, offering clients access to global financial and commodities markets. We improve price discovery, liquidity, and data distribution through responsible and innovative solutions. As the largest interdealer broker by revenue, the number one Energy & Commodities broker, and a leading provider of OTC data, TP ICAP operates from over 60 offices in 27 countries with a workforce of 5,200 people.

About the role

This role involves daily operational and support system duties, including administrative tasks and customer service to ensure smooth trading operations.

Responsibilities

• Administrative
  • Data entry: Input all commodity trades into ICAPture and various exchanges.
  • Ensure accuracy and timely input of trades.
  • Revise and resend trades as needed.
  • Answer and direct phone calls.
  • Respond to email inquiries.
  • Provide general support to brokers.
  • Maintain deal tickets for brokers.
  • Maintain supply inventory.
• Customer Service
  • Coordinate all phone calls regarding trade confirmations, including errors and changes requested by counterparties or brokers.
  • Provide daily email reports to customers’ corresponding back office personnel.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Resolve customer issues via phone or email.
  • Open and maintain customer accounts by recording account information.
  • Add or delete clients as needed.
  • Ensure accuracy of addresses, phone numbers, fees, etc.
  • Notify brokers of fee change information.
• Culture & Conduct
  • Ensure full awareness of and adherence to internal policies relevant to your role.
  • Comply with operational risk requirements, including cultural behaviors, security policies, and regulatory requirements.
  • Complete mandatory training by required deadlines.
  • Act with integrity, due skill, care, and diligence in all duties.

Requirements

• Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.
• Strong verbal and written communication skills for professional interactions with teams and internal stakeholders.
• Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.
• Proven customer support experience.
• Good computer skills (Windows, Microsoft Office, Excel).
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Ensuring compliance with control policies and trading standards.
• Excellent communication skills and a positive attitude.
• Attention to detail and problem-solving skills.

Qualifications

• Essential
  • High attention to detail when inputting sensitive numerical or financial information into digital systems.
  • Experience de-escalating issues and solving problems quickly to ensure client satisfaction.
  • Familiarity with Excel and Outlook for day-to-day scheduling and basic recordkeeping.

Location: Louisville, KY (USA - 9931 Corporate Campus Drive)