Tracking Support Center Representative - Third Shift

Primary Responsibilities

• Read maps (similar to our car's GPS maps) and provide clear direction to law enforcement
• Provide excellent customer service, while maintaining focus during crime/non-crime situations
• Demonstrate conflict resolution, negotiation, and de-escalation skills
• Research/resolve/explain step-by-step technical troubleshooting solutions
• Listen and comprehend information shared by others; ask questions to interpret and analyze
• Effectively communicate with customers/law enforcement while gathering and recording important information; maintain logs and document all calls
• Perform all other duties and responsibilities as directed by the supervisor

Qualifications

• High School Diploma/GED, required
• College degree, preferred
• Great opportunity for recent graduates with a Criminal Justice degree
• Fluent in English, required
• Bilingual in Spanish, a huge plus
• Customer service or 911/dispatch experience, strongly preferred