TPWD - Customer Service Representative I (Fluctuat

About the role

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and provides information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Physical work address

Abilene State Park, 150 Park Rd 32, Tuscola, TX 79562

Minimum qualifications

• Graduation from High School or GED.
• Three years of experience in general clerical, cash handling, or customer service.
• Must possess a valid State driver’s license at the time of hire.

Knowledge, skills, and abilities

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic mathematics.
• Knowledge of telephone procedures and etiquette.
• Knowledge of account/accountability of revenue collection.
• Knowledge of point of sales and inventory control in a retail environment.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations.
• Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
• Skill in managing several projects simultaneously.
• Skill in making independent, sound, timely decisions.
• Skill in using MS Word, Excel and Outlook.
• Skill in using standard office equipment.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to communicate and interact effectively with members of the public and to respond to public inquiries in a timely manner.
• Ability to use personal computers.
• Ability to work under stressful conditions during peak workload periods.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.
• Ability to conduct work activities in accordance with TPWD safety program.

Working conditions

• Position contingent upon funding.
• Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• Hours may be reduced or extended as needed through primary peak season from March to September.
• Required to adjust to changing schedules.
• This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.
• Required to perform work outdoors, occasionally in adverse weather conditions.
• May be required to travel 5%.
• May be required to operate a State vehicle.
• Must conform to agency work rules, safety program and dress and grooming standards.
• Non-smoking work environment in State buildings and vehicles.