TPWD - Customer Service Representative I

About the role

TPWD MISSION: To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

Hiring contact: Carrie Schaefer, (325) 628-3240, Carrie.Schaefer@tpwd.texas.gov. Physical work address: Colorado Bend State Park, 1201 Colorado Park Rd, Bend, TX 76824.

Responsibilities

• Providing information to the public in person, on the telephone, and in writing
• Revenue collection
• Permit sales
• Automated campsite registration, accounting for daily revenue and ancillary product sales
• Clerical duties including preparation of reports and processing of correspondence
• General cleaning of the Headquarters and restrooms
• Operating credit card machine, campsite registration and computer sales machine
• Working with computer applications such as Windows, Word and Excel
• Working under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement
• Performing additional duties as assigned
• Complying with all Agency, Division and Branch rules, regulations and procedures

Requirements

MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience in general clerical, cash handling or customer service work. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

Qualifications

PREFERRED QUALIFICATIONS: Experience: One year of clerical experience in clerical work such as accounting, typing, filing, record keeping, and data entry. One year of experience in use of automation equipment or word processing and spreadsheet equipment and software. One year of experience in customer service. One year of experience working with the public and handling money. NOTE: Experience may have occurred concurrently.

Skills

KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Skill in using MS Word, Excel and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Ability to accurately handle cash and account for revenue collected. Ability to work independently with little or no supervision. Ability to work in a fast-paced, stressful environment. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to work effectively with other staff members. Ability to perform manual labor including, lifting supplies and materials up to 20 lbs. Ability to conduct work activities in accordance with the employee safety program.

Benefits

EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.