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Jobs · OTHR · Texas

TPWD - Customer Service Representative I

Texas Parks and Wildlife Department · Strawn, TX · 2 wk ago
OTHRPart-time

TPWD MISSION: To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. HIRING CONTACT: Heide Dawson, 254-672-5684, heide.dawson@tpwd.texas.gov. PHYSICAL WORK ADDRESS: Palo Pinto Mountains State Park, 100 Park Rd 77, Strawn, TX 76475.

About the role

Under the direction of the Office Manager, this position performs entry-level to routine customer service work and is responsible for performing clerical duties, front desk operations, revenue collection and accounting for daily revenue for Palo Pinto Mountains State Park. Responsible for preparation of reports, and processing of correspondence; and general cleaning of the Headquarters. Operates credit card machine, processes licenses sales and completes campsite registrations. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications

  • Education: Graduation from High School or GED.
  • Experience: No experience required.
  • Licensure: Must possess a valid State driver's license at the time of hire.

Skills

  • Knowledge of general office procedures.
  • Knowledge of administrative and clerical procedures.
  • Knowledge of basic mathematics.
  • Skill in using MS Word, Excel and Outlook.
  • Skill in effective verbal and written communication.
  • Skill in providing quality customer service in a courteous and professional manner.
  • Skill in handling a high-volume front desk.
  • Skill in making independent, sound and timely decisions.
  • Ability to accurately handle cash and account for revenue collected.
  • Ability to work independently with little or no supervision.
  • Ability to work as a member of a team.
  • Ability to work under high stress conditions.
  • Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
  • Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
  • Ability to conduct work activities in accordance with TPWD safety program.

Working Conditions

  • Required to work in a public park with overnight camping and day use.
  • Required to work 40 hours per week, and hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
  • Required to adjust to changing schedules.
  • Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
  • Maybe required to operate a state vehicle.
  • Required to travel 5% with possible overnight stays.
  • Must conform to TPWD dress and grooming standards, work rules and safety procedures.
  • Non-smoking environment in State buildings and vehicles.

Benefits

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans,

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