TPO Customer Service

About the role

This position ensures all TPO (Third Party Origination) partners are properly affiliated with our Union Home Third Party Origination channel, provides daily technical support, and maintains activities related to TPO that are not specific to the manufacturing process.

Responsibilities

• Enhance and execute standard onboarding routine for all new TPO partners
• Maintain timely and accurate information regarding TPO web presence
• Serve as liaison for Union University to ensure training needs are executed and delivered
• Develop and implement standard training routine for all new TPO partners
• Provide daily technical support for Broker/Account Managers, including:
  • Loan-level issue diagnosis and error resolution
  • Direct assistance (phone/video) for questions and system issues
• Meet crucial deadlines as requested

Qualifications

• High school diploma or equivalent
• 2+ years of work experience in a professional environment
• Mortgage industry experience a plus

Skills

• Strong communication skills and ability to work in a fast-paced environment
• Experience managing multiple tasks and deadlines routinely
• Experience dealing directly with consumers and/or business partners
• Strong attention to detail and ability to multi-task