Manager, TPO Service & Repair
About the role
The Manager, Technical Product Owner (TPO) for Service & Repair plays a critical role in shaping and delivering digital products that support global service and repair operations. This role partners closely with business stakeholders, engineering teams, and service operations to define product vision, prioritize work, and deliver solutions that improve service quality, efficiency, and customer experience.
Responsibilities
Own and define the product vision, roadmap, and backlog for Service & Repair technology solutions aligned with business priorities
Partner with cross-functional stakeholders (Commercial Technology, Service Operations, Engineering, and Quality teams) to gather and translate requirements into actionable product features
Prioritize backlog items and lead agile ceremonies to ensure timely and high-quality delivery of product enhancements
Drive continuous improvement of service and repair processes through technology, analytics, and automation capabilities
Collaborate with engineering teams to design, develop, and implement scalable and compliant digital solutions
Monitor product performance, service metrics, and user feedback to inform enhancements and optimize outcomes
Ensure compliance with quality, regulatory, and safety standards across service and repair solutions
Lead and coach team members or junior product owners, ensuring alignment and delivery excellence
Communicate product updates, risks, and progress to senior leadership and stakeholders
Champion adoption of new tools and processes to improve operational efficiency and customer satisfaction
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required)
Master’s degree (MBA or equivalent) (preferred)
6+ years of relevant experience in product management, technical product ownership, or service technology solutions
Strong understanding of service and repair operations, field service systems, or customer service technologies
Demonstrated ability to translate business needs into technical requirements and product features
Experience collaborating with cross-functional teams, including engineering, operations, and business stakeholders
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities
Preferred Skills
Preferred experience in healthcare, medical devices, or regulated industries
Familiarity with service management platforms (e.g., ServiceNow, Salesforce Service Cloud)
Experience with digital transformation initiatives or large-scale system implementations
Knowledge of data analytics, reporting tools, and performance metrics relevant to service operations
Proven ability to lead teams and influence without direct authority
Experience driving process optimization and continuous improvement initiatives