Manager, Service and Repair Ops

Date Posted: 2026-08-05 | Location: Reno, NV, USA

About the role

Otis Elevator is seeking a passionate and driven individual to lead our service and repair operations in Reno, providing day-to-day management and training of field staff. This role focuses on employee selection, development, field training, and safety while ensuring superior customer satisfaction and operational efficiency.

Responsibilities

• Serve as the sole on-site Supervisor for the Reno office.
• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Allocate resources such as manpower and materials effectively and efficiently.
• Conduct field education and training for the workforce.
• Improve efficiencies by managing route schedules and callback rates.
• Provide or redirect technical support to field staff.
• Authorize repair orders and track their completion.
• Lead initiatives to improve efficiency and communication.

Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years).
• Elevator industry experience is desired but not required.
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Excellent communication and teamwork skills in a dynamic environment.
• Strong computer and technology skills, business acumen, and a passion for customer service.
• Travel within your territory is required; a driver’s license is necessary.

Benefits

• 401(k) plan with generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage starting on the first day of employment.
• Three weeks paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.

Pay

The salary range for this role is $120,000 to $160,000. Pay within this range will be based on factors including education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business needs.