Manager, Repair Ops

About the role

Otis Elevator Company is searching for a highly motivated Repair Superintendent to drive productivity and the performance of Repair projects for the branch and customers in the New York territory. The Repair Superintendent will be responsible for the Repair business, including field operations, customer satisfaction, and overall general business management.

What you will do on a typical day

• Lead the performance of field operations for all elevator repair and upgrades
• Lead and direct the field operations for a large volume of non-contract repair and hydraulic elevator modernization
• Manage sold open order projects and exceed open order margin objectives
• Generate field leads and assist our service sales representatives in selling open order
• Meet project deadlines and all financial performance targets including profit and working capital
• Conduct field education training ensuring that we create and maintain a safe working environment
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Develop and maintain professional and productive relationships with co-workers, field employees, clients and others in contact with the job
• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies
• Accurately analyze situations and assist in developing contingencies for estimates

What you will need to be successful

• 5+ years of elevator industry experience or experience leading field level associates/technicians in a similar industry highly preferred
• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-orientated with strong time management and organizational skills

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution from day one of employment
• Comprehensive medical, prescription drug, dental, and vision coverage for you and eligible dependents
• Three weeks of paid vacation plus paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits, plus adoption assistance
• Tuition reimbursement program
• Service anniversary celebrations and spot performance bonus opportunities

Pay

Salary range: $118,000-$145,000. Pay within the range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.