TownePlace Suites Pocatello - Front Desk Agent
About the Role
As a Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Responsibilities
- Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
- Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
- Solve challenges quickly and effectively, turning potential issues into positive guest experiences.
- Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.
Requirements
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Daily Pay (ask your Recruiter for details).
- Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
About the Property
TownePlace Suites Pocatello offers full kitchens in every hotel room, making travelers feel at home. Guests can explore local attractions including Idaho State University and Zoo Idaho. The hotel is conveniently located near Pocatello Children's Clinic and Portneuf Medical Center. After a busy day, guests can relax in stylish studio, one-, or two-bedroom suites with comfortable beds. A complimentary breakfast buffet is available, featuring healthy and hearty morning favorites. The property also includes a meeting room designed for productive business settings.