TownePlace Suites Humble - Front Desk Agent
About the Role
As a Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Responsibilities
- Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
- Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
- Solve challenges quickly and effectively, turning potential issues into positive experiences.
- Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.
Requirements
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Daily Pay (ask your Recruiter for details)
About the Workplace
TownePlace Suites by Marriott Humble Intercontinental Airport offers a modern, all-suite work environment just four miles from George Bush Intercontinental Airport. The hotel features spacious suites with full kitchens, free parking, Wi-Fi, and a convenient suburban location near Deerbrook Mall and key local venues. Team members support both leisure and business travelers, with many major employers—such as United Airlines, Halliburton, Amazon, and HCA Healthcare—located nearby. It’s a friendly, easy-access property ideal for those who enjoy working in a growing Northeast Houston community.