Towne Member Care Representative I

About the role

TowneBank is seeking enthusiastic individuals with excellent communication skills who enjoy helping our TowneBank Members in a team-oriented, contact center environment.

Responsibilities

• Telephone support for at least one of the following: Towne-Personal/Towne-Biz and all related products and services, Consumer Mobile Banking, Towne24 VRU, Card Services, Loan Services, and Deposit Services
• Provide online support to members via secure email
• Aid TowneBank Bankers with member requests
• Maintain and exceed established goals for quality and productivity
• Identify, diagnose, and resolve member issues with a focus on First Call Resolution
• Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
• Handle other duties and projects as assigned

Requirements

• High School Diploma or equivalent
• Computer skills (MS Windows, Word, Excel and Internet)
• Must possess PC Skills with the ability to toggle between multiple systems simultaneously
• Motivated team player
• Excellent communication skills
• Excellent organizational skills
• Strong member service skills and professional demeanor
• High level of time management, attendance, and punctuality
• Has a positive attitude, passion for helping, and a continuous improvement focus

Qualifications

The good-faith compensation range for this role is expected to be $40,000 to $45,000, based on the role, market, internal equity, and candidate qualifications.

Skills

• Previous experience in a customer service, call-center and/or banking environment is preferred
• College Degree in related field
• Bi-lingual (Spanish) skills

Benefits

No specific benefits are mentioned in the job posting.

Pay

The good-faith compensation range for this role is expected to be $40,000 to $45,000, based on the role, market, internal equity, and candidate qualifications.

Schedule

No specific schedule is mentioned in the job posting.