Member Care Representative

Who You Are

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated.

What You’ll Do

• Utilizes positive and professional communication and multitasking skills when receiving members’ calls, determining the nature of members’ business, providing information, and/or directing members to appropriate person or department.
• Provides members with account balance, activity, and history upon members' request.
• Performs transactions, check withdrawals, transfers, and account maintenance.
• Aids with dividend verification, common inquiries, non-sufficient funds (NSF) checks, and statement copies.
• Performs loan payments, term calculations, and loan payoff information.
• Informs members of savings, checking, money market, share certificates, individual retirement account (IRA), and club account features and benefits.
• Provides documents as requested by members.
• Performs research to resolve escalated issues.
• Assists members with explanations of transactions on accounts.
• Sets up member access to online banking and telephone banking.
• Maintains knowledge of Credit Union’s field of membership.
• Aids members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and courtesy pay.
• Collaborates with branches to schedule member appointments.
• Explains, promotes, and informs members of Credit Union products and services.
• Attends assigned team meetings and/or training sessions.

What You Bring

• A high school diploma or General Educational Development (GED).
• One year customer service or call center experience.
• Bilingual (Spanish/English) preferred.
• Experience in a financial institution/credit union call center environment, and/or teller/banker experience a plus.
• Excellent verbal/written communication skills.
• A passion for people, innovation, and growth.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
• Low-cost Medical, Dental & Vision plans.
• Paid childcare assistance.
• Award-winning 401K.
• Gym fee reimbursement.
• Tuition Reimbursement.
• Student loan repayment.
• and much more.

Why Join OneAZ?

We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams.

Additional Notes

• Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.
• Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.
• All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.
• Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS).
• Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).