Member Care Representative I

About the role

Join the Team That Powers Our Community! Member Care Representative I positions are available. This role is a hybrid position, working from home 4 days a week and in the office 1 day a week.

Responsibilities

• Auxiliary with new electric service applications, reconnects, and service transfers
• Answer billing, payment, and general account questions
• Resolve member concerns with a focus on first-call resolution
• Process service orders and maintain accurate account information
• Explain rate options and utility services clearly and confidently
• Support members during outages and high-volume periods when needed
• Work collaboratively to provide outstanding service and support to our community

Requirements

• High school diploma or equivalent
• Minimum two years of experience as a customer service representative in a call center environment

Skills

• Excellent listening, oral and written communication skills
• Excellent interpersonal skills to interact with members and employees
• Proficiency in effectively conducting member interviews and addressing and resolving inquiries
• Excellent organization and planning skills
• Works well independently and in a team environment
• Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere
• Experience with Microsoft Office applications
• Working knowledge of basic utility rates
• Demonstrated ability to effectively manage multiple duties
• Proficiency with personal computers

Preferred

• Previous experience in the utility industry
• Bilingual

Core Values

• Put People First
• Care, listen and connect
• Think team, not self
• Respect and value differences
• Stay Safe
• No shortcuts
• See the big picture, no tunnel vision
• Look out for each other
• Innovate
• Embrace change
• Think big and bold
• Be part of the solution
• Own It
• Find a way
• No BCD
• Never stop learning

EEO/AA F/M/Vets/Disabled/Reasonable Accommodation Employer

Drug-free Workplace