Licensed Member Care Representative

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

About the role

This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience.

Responsibilities

• Conduct structured, client-centric conversations with members who are new to their Humana plan.
• Guide members step-by-step through required modules to activate their benefits accurately and completely.
• Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
• Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
• Accurately document member interactions and completed modules.
• Perform other duties as assigned.

Requirements

• Customer Service Orientation: Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role.
• Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently.
• Attention to Detail: Ability to accurately complete all required modules and documentation with a high degree of accuracy.
• Adaptability: Comfortable following a structured process while still tailoring the conversation to each member's needs.
• Technical Proficiency: Proficient in Microsoft Office and other job-related tools and technology.
• Must be licensed; however, this role does not involve performing licensed work.
• Performance at or above program average for the previous 90 days.
• Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
• During AEP, full availability to work during business hours of operation, including weekends as needed.
• Demonstrates and lives the BE REAL values and attributes.

Skills

• Performance at or above program average goals.

Benefits

• Paid Training
• Paid Time Off and Holidays
• Full Benefits
• Professional & Fun Culture

Pay

$18.00 Per Hour Plus No Limits on Monthly Sales Bonuses

Schedule

• Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST.
• During AEP, full availability to work during business hours of operation, including weekends as needed.

Additional Information

Based on business need, we may assign you to a sales agent role for a portion of the year outside of AEP. This position is work from home.