Member Care Representative I

About the role

The Member Care Representative I is an entry level position in our Contact Center that assists members and all other callers with telephone requests following proper security and verification procedures. The role handles routine member inquiries, responds to caller issues, and educates callers about appropriate products and services to provide a one call resolution environment.

Responsibilities

• Assists members and potential members with telephone or electronic requests.
• Utilizes critical and creative thinking for problem resolution and to foster a one call resolution environment with the best desired result.
• Takes personal ownership to fulfill member requests and seeks opportunities to deepen member relationships by promoting the credit union’s products and services.
• Maintains regular member follow up and maintenance via a customer relationship management system.
• Adheres to credit union policies and procedures and complies with all regulations related to the position.
• Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.

Qualifications

• High school diploma or equivalent.
• One to twelve months of experience in a member/customer service role.
• Previous sales experience preferred.

Benefits

• Back Office Benefits That Work for You
• Student Loan & Tuition Assistance
• Employee Loan Discounts
• Weekly Paychecks
• 401(k) with Employer Match & Profit Sharing
• Lighthouse Leave Program
• Volunteer Time Off (VTO)
• PTO + Paid Federal Holidays
• Balanced Schedule
• Comprehensive Medical, Dental & Vision Plans
• HSA/FSA Options
• Discounted Pet Insurance
• Employee Assistance Program (EAP)
• Annual Bonus Program
• Engagement Groups
• Ongoing Training & Career Growth
• Annual Summit & Team Outings

Pay

$20/hour

Schedule

Hybrid schedule with two days in the office in Dover and remote work as needed.