Towing operations manager

Responsibilities

• Plan, coordinate, and oversee daily towing operations to ensure timely and high-quality service
• Manage and supervise towing personnel, including drivers, dispatchers, and support staff
• Develop and implement operational policies and procedures to improve efficiency and safety
• Maintain fleet maintenance and ensure all vehicles are properly serviced and compliant with safety standards
• Collaborate with other departments to optimize resource allocation and service delivery
• Handle customer complaints and inquiries professionally to maintain customer satisfaction
• Prepare and analyze reports on operational performance, costs, and productivity
• Ensure compliance with local, state, and federal towing regulations
• Recruit, hire, and train new towing personnel as needed

Requirements

• Proven experience in towing operations management or a similar leadership role
• Strong knowledge of towing industry regulations, safety standards, and best practices
• Excellent leadership and team management skills
• Exceptional organizational and problem-solving abilities
• Strong communication and interpersonal skills
• Able to manage multiple priorities and work under pressure
• Proficiency in using dispatch and fleet management software
• Experience with budgeting, reporting, and performance analysis
• Valid driver's license and a clean driving record
• Flexibility to work varied hours including on-call as necessary