Tower Technician

About the role

As a key member of our team, you will be responsible for managing and resolving complex customer issues efficiently. Your role involves providing prompt and effective solutions while maintaining high standards of quality.

Responsibilities

• Handle escalated customer inquiries and complaints
• Resolve technical issues within agreed response times
• Collaborate with cross-functional teams to ensure customer satisfaction
• Document and analyze customer interactions for continuous improvement

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in IT support or customer service
• Strong problem-solving skills and excellent communication abilities
• Proficiency in troubleshooting software and hardware issues

Qualifications

• Experience with ticketing systems and CRM tools
• Knowledge of network infrastructure and basic cybersecurity principles
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Technical proficiency in relevant software and hardware
• Customer service excellence and empathy
• Effective written and verbal communication skills
• Problem-solving and analytical skills

Benefits

• Competitive salary commensurate with experience
• Flexible work schedule
• Professional development opportunities
• Health insurance coverage
• Employee discounts

Pay

The salary range for this position is $50,000 - $75,000 annually, depending on experience and qualifications.

Schedule

This role offers a flexible schedule with the option to work remotely or in our office locations.

Contact

For more information or to apply, please contact us at 1-919-661-6351 or visit our website at www.tepgroup.net.