Tow Truck Investigator

About the role

The Utah Department of Transportation (UDOT) Motor Carrier Division seeks a dedicated and inquisitive professional to join their team as a Tow Truck Investigator. This role involves conducting thorough investigations into tow truck operations, ensuring compliance with state statutes and administrative rules, handling public complaints, building legal/enforcement cases when necessary, managing certification processes, and delivering educational outreach to support safety and fairness across Utah's motor carrier and towing industry.

Responsibilities

• Conduct detailed investigations by gathering and analyzing documentation from tow truck companies.
• Build solid enforcement cases against tow companies violating towing rules and regulations, preparing cases for appropriate agency administrative actions.
• Respond promptly to tow truck complaints received through the Motor Carrier Division complaint system.
• Manage and execute the certification process for tow trucks, tow truck drivers, and tow truck motor carriers.
• Provide proactive educational training and outreach to members of the towing industry to foster compliance and safety.
• Maintain a deep understanding and thorough familiarity with Administrative Rules R909-19 and R909-1, federal regulations, state/local traffic laws, and prescribed legal guidelines (including Utah Code Sections 41-6a-401.9, 41-6a-1404, 41-6a-1405, 41-6a-1406, 72-9-301, 72-9-303, 72-9-601 through 72-9-604, and 72-9-701 through 72-9-703).
• Travel as needed (including potential overnight travel) to conduct field investigations and midpoint reviews, balanced with regular in-office duties.

Requirements

• A High School Diploma or equivalent.
• A valid driver’s license.
• A strong sense of curiosity and a natural investigative mindset.
• High self-motivation and the initiative to seek out investigations and prioritize tasks beyond assigned incoming complaint work.
• Willingness to learn, adapt, and build technical expertise in state motor carrier statutes and regulatory enforcement.
• Ability to handle complex, multi-faceted investigative cases with discretion and legal accuracy.

Qualifications

• Prior experience in investigative work, compliance auditing, or motor carrier regulation enforcement is a preference.
• Strong communication, conflict resolution, and record-keeping skills.
• Demonstrated ability to deliver professional outreach, training, or public presentation to industry stakeholders.

Skills

• Excellent analytical and problem-solving skills.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Exceptional Health Coverage.
• Retailer Choice.
• Generous Paid Time Off.
• Dental & Vision.

Pay

$23.23 - $35.85 hourly wage.

Schedule

B: Competitive Career Service FT / PT Status - Full-Time

Benefits

• Generous Paid Time Off.
• Retirement Choice.
• Exceptional Health Coverage.
• EEO Statement.