Tour Receptionist - Hollywood Beach

Capital Vacations is one of the fastest-growing companies in the hospitality industry, providing unforgettable vacation experiences through more than 90 Club destinations and thousands of travel options worldwide. We are committed to delivering exceptional service to our owners and guests while creating rewarding career opportunities for our team members.

About the role

We are currently seeking an energetic, organized, and customer-focused Tour Receptionist to join our team in beautiful Hollywood Beach.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Verify guest information and prepare tour paperwork.
• Coordinate daily tour flow with Sales Managers and Marketing teams.
• Answer incoming phone calls and assist guests with questions.
• Prepare opening and closing reports and maintain accurate records.
• Monitor and update tour counts throughout the day.
• Communicate tour changes, VIP arrivals, and special requests to Sales Leadership.
• Aid guests with directions, local recommendations, and general resort information.
• Cook up owner gifts and promotional items as directed by management.
• Maintain a clean, organized, and professional reception area.
• Provide administrative support to the Sales and Marketing departments.
• Perform additional duties as assigned.

Requirements

• A High School Diploma or GED is required.
• Previous experience in hospitality, front desk, reception, customer service, or administrative support is preferred.
• Bilingual (English/Spanish) is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational and multitasking abilities are required.
• Proficiency with Microsoft Office and general computer applications is necessary.
• A professional appearance with a positive, guest-focused attitude is expected.
• The ability to work in a fast-paced environment is crucial.

Benefits

• $23.00 per hour
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Employee Travel Perks & Discounts
• Career Growth Opportunities
• Supportive and collaborative team environment

Qualifications

• A High School Diploma or GED is required.
• Previous experience in hospitality, front desk, reception, customer service, or administrative support is preferred.
• Bilingual (English/Spanish) is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong organizational and multitasking abilities are required.
• Proficiency with Microsoft Office and general computer applications is necessary.
• A professional appearance with a positive, guest-focused attitude is expected.
• The ability to work in a fast-paced environment is crucial.

Skills

• Friendly and outgoing
• Organized and detail-oriented
• Professional and dependable
• Customer-service driven
• Comfortable multitasking
• A strong communicator
• A collaborative team player

Pay

• $23.00 per hour

Schedule

• Full-Time Position
• Weekend and holiday availability required
• Flexible schedule based on business needs