Tour Guide - Part -Time (24 hours a week)

About the role

In the role of Miller Brewery Tour Guide - Part Time working in Milwaukee, WI you will be part of the Guest Relations Team. You will provide great customer service to our guests ensuring a positive, informative, and quality guest experience. We are open Thursday‑Monday, and you will be scheduled for up to 24 hours a week during those days. You will conduct public and private walking tours of the Miller Brewery and historic buildings on the Milwaukee Campus. You will share informative and entertaining insights into brewery operations and history while connecting with guests throughout the tour. Successful candidates will consistently maintain and provide a safe customer experience in accordance with all MCBC safety protocols. This position reports to the Tour Operations Supervisor.

Responsibilities

• Provide excellent customer service to ensure a positive, informative, and quality guest experience.
• Conduct public and private walking tours of the Miller Brewery and historic buildings on the Milwaukee Campus.
• Share informative and entertaining insights into brewery operations and history while connecting with guests.
• Maintain a safe customer experience in accordance with all MCBC safety protocols.
• Report to the Tour Operations Supervisor.

Requirements

• Utilize strong customer service skills to provide an inviting atmosphere for guests.
• Ability to work well in a diverse, team‑oriented environment with strong communication skills.
• Handle moderate lifting (up to 50 lbs.), standing/sitting for extended periods, and significant walking & climbing of stairs daily.
• Possess strong organizational and time‑management skills.
• Love a challenge and complete complex projects quickly and adeptly with understanding of business priorities.
• Build relationships and collaborate to achieve desired outcomes.
• Take accountability for results, acting with integrity and honoring commitments.
• Have a thirst for learning, always looking for ways to learn and help others grow.

Benefits

• Commitment to people and planet with stretch goals around key priorities.
• Community involvement through charitable donations and volunteer projects (e.g., building parks).
• Engagement with Business Resource Groups offering volunteer opportunities, leadership experience, and networking.
• Career growth and development through First Choice Learning opportunities.
• On‑site pub, access to brand clothing and swag, top events, and free beer and beverages.
• Fast‑paced, innovative workplace with passionate colleagues and partners from diverse backgrounds.

Pay

Starting pay rate: $16.90 per hour.

Schedule

Work schedule: up to 24 hours per week, Thursday‑Monday.