Tour Coordinator

About the Role

TAG provides high-touch, personalized travel and event management services to top C-suite executives, award-winning productions, and major global clients. We are looking for a full-time (40 hours per week) Tour Coordinator to support our growing touring department. In this diverse and varied role, you will collaborate with global teams to support company initiatives, uncover innovative solutions, and take a proactive approach to your daily responsibilities.

Responsibilities

• Provide high level customer service and coordinate a variety of administrative tasks related to the management of client travel requirements within the touring department.
• Handle all delegated tasks within given timeframes, ensure thorough understanding of assigned tasks, and respond to all communications proactively, promptly, efficiently, and accurately.
• Process administrative tasks related to enquiries, requests, bookings, and ticketing with the highest standards and quality documentation; ensure bookings for air, rail, hotel, and other ancillary reservations meet company and client expectations.
• Build knowledge and understanding of fares, negotiated contracted fares, ticketing, and reissues.
• Provide support in logging client and supplier favors, and report and investigate errors or client complaints to seek satisfactory resolution.
• Create and update movement and flight sheets and ensure all Touring procedures are followed consistently.
• Assist in training new staff at the assistant level.
• Maintain strong client and supplier relationships and retain accounts and agreements, ensuring the highest standards of service with a personalized approach to each client.
• Negotiate the best rates from suppliers, actively seek to maximize savings, increase company profitability, reduce client expenditure, and communicate savings achieved.
• Perform other duties as assigned.

Qualifications

• Proven ability to provide high-level customer service and coordinate administrative tasks related to client travel requirements within a touring or similar fast-paced environment.
• Strong organizational skills with the ability to handle delegated tasks within set timeframes and respond to all communications proactively and accurately.
• Experience processing administrative tasks for travel bookings (air, rail, hotel, ancillaries) with attention to quality documentation and client expectations.
• Knowledge of fares, negotiated contracted fares, ticketing, and reissue processes.
• Ability to log client and supplier issues, investigate errors or complaints, and contribute to satisfactory resolutions.
• Experience creating and updating movement/flight sheets and following established touring procedures.
• Capacity to assist in training new staff at the assistant level.
• Strong relationship-building skills with clients and suppliers to retain accounts and agreements.
• Proven negotiation skills to secure competitive rates, maximize savings, and communicate cost reductions.
• Eligibility to work in the USA.

Benefits & Perks

• Competitive salary
• Wellness/EAP program
• Employee discounts