Tour Assistant

About the role

We are looking for a full-time (40 hours per week) Tour Assistant who can support our growing touring department. As a Tour Assistant, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities

• Provide high level of assistance to touring department in all aspects of the management of client travel requirements
• Develop competency to achieve high levels of sales, transactions, and margins
• Regularly check benchmarks, activity reports, and KPI’s to ensure performance achievements match the projected plan
• Respond to all communications and correspondence proactively, promptly, efficiently and accurately
• Input data on movement sheets with accuracy as requested
• Chase client folios and invoices from suppliers
• Process credit card payment authorizations accurately as requested
• Add transaction and service fees accurately to Majic files to charge out as necessary
• Handle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks
• Accurately and efficiently field all enquiries and requests from the team
• Ensure TAG Touring procedures are followed at all times
• Report and investigate errors or client complaints to seek satisfactory resolution
• Perform other duties as assigned

Qualifications

• AA/AS or BS/BA degree (Preferred)
• Minimum 1 year of administrative experience in corporate environment
• Travel industry experience preferred
• Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workload
• Intermediate proficiency in Microsoft Suite with strong verbal and written communication skills
• Must be organized and detail oriented
• Ability to multi-task, and work independently or within a team environment

Experience TAG Perks

• Competitive salary
• Wellness/EAP program
• Employee discounts