Tour Assistant

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset. Tour Assistant Overview We are looking for a full-time (40 hours per week) Tour Assistant who can support our growing touring department. As a Tour Assistant, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities. Responsibilities & Duties Provide high level of assistance to touring department in all aspects of the management of client travel requirementsDevelop competency to achieve high levels of sales, transactions, and margins. Regularly check benchmarks, activity reports, and KPI’s to ensure performance achievements match the projected planRespond to all communications and correspondence proactively, promptly, efficiently and accuratelyInput data on movement sheets with accuracy as requestedChase client folios and invoices from suppliersProcess credit card payment authorizations accurately as requestedAdd transaction and service fees accurately to Majic files to charge out as necessaryHandle all delegated tasks within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks. Accurately and efficiently field all enquiries and requests from the teamEnsure TAG Touring procedures are followed at all timesReport and investigate errors or client complaints to seek satisfactory resolutionPerform other duties as assigned Qualifications AA/AS or BS/BA degree (Preferred) Minimum 1 year of administrative experience in corporate environment and travel Industry experience preferred Ability to adapt to a changing environment, to work in a pressurized and demanding environment, to work to agreed deadlines and be able to prioritize workloadIntermediate proficiency in Microsoft Suite with strong verbal and written communication skillsMust be organized and detail orientedAbility to multi-task, and work independently or within a team environment Experience TAG Perks Competitive salaryWellness/EAP programEmployee discounts We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com. ABTA AFTA ATOL BTA Member CT Partners EarthCheck - Bronze Benchmarked First Travel Group IATAN isla. Member PCI The Advantage Travel Partnership Virtuoso