Tour Ambassador Supervisor

Essential Job Functions

• Cover deployment of Tour Guides and Tour Ambassadors at the start of each shift
• Delegate tasks to Tour Guides and Tour Ambassadors in a courteous manner
• Ensure proper staffing and breaks are given to Tour staff as required
• Provide exceptional customer service to visitors of SoFi Stadium
• Maintain a professional image and pleasant demeanor at all times
• Conduct Box Office responsibilities such as Tour Ticket Electronic Sales, Ticket Redemption, and general tour related questions
• Setup and teardown of daily tour operation supplies (Ticket Scanners, Lanyards, Signs, and Field Activities)
• Can learn and deliver the SoFi Stadium Tour according to the operating guideline to Guests in groups of various size ranges
• Be knowledgeable about all parts of SoFi Stadium that are on the tour route and in the operating guideline
• Facilitate Field Activities as needed
• Lead Tour Guides and Tour Ambassadors during Events at SoFi Stadium
• Facilitate a group getting through SoFi Stadium in a safe and effective way
• Work with fellow team members to keep tour route monitored in an effective manner
• Communicate with teammates and supervisors via 2-way radio
• Ensure safety of all visitors
• Other duties as assigned

Knowledge, Skills And Abilities

• Strong background in customer service
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
• Able to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
• Able to manage people and resources to get projects completed; has a strong ability to multi-task and keep order
• Detail Oriented
• Able to work independently and/or in a team environment
• Strong verbal and written communication skills
• Must have computer skills: Microsoft Word, Excel

Required Qualifications

• Must be fully available on Saturday and Sunday
• Must be able to work extended hours due to business requirements including early mornings, late nights, and holidays
• High school diploma or equivalent
• Able to work well within a team environment, offering assistance and support to team members as assigned
• Able to communicate effectively; including the ability to receive and deliver detailed instruction
• Able to pass a background/drug test

Preferred Qualifications

• Bilingual
• Experience in public speaking
• Customer service background
• Experience TicketMaster Host

Physical Requirements

• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
• Ability to stand or walk for up to 8 hours or more per day
• Ability to lift and/ or move up to 25 pounds

Environmental Working Conditions

• The noise level in the work environment is usually moderate.

Compensation

$22.00 p/h