Tour Ambassador
About the role
The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on the guest experience and how the guest relates to the overall venue experience. This position reports directly to the Tour Ambassador Supervisor.
Company Overview: Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.
Responsibilities
- Greeting guests as they enter assigned areas.
- Ensuring safety of our guests while waiting, on tour or in assigned areas.
- Providing a high level of customer service for the guest, resolving issues and referring issues to a Supervisor as necessary to ensure a pleasant experience.
- Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly, and be able to manage a big group.
- Performs other duties as necessary or required by management.
Non-traditional hours (Nights, Weekends & Holidays as necessary)
Qualifications
- High level of demonstrated professionalism and customer service.
- Excellent written and verbal skills – multi-lingual a plus.
- Energetic and outgoing personality.