Total Rewards Specialist

Essential Duties and Responsibilities

• Perform regular benefit audits, reports and workflow using advanced Excel functions (e.g., PivotTable, Vlookup, Xlookup, formatting and formulas).
• Develop, maintain, and improve audit templates and tracking tools in Excel to ensure benefit accuracy and efficiency.
• Identify discrepancies or irregularities in datasets and coordinate with relevant teams to resolve issues.
• Affiliate with the daily administration of the benefit plans.
• Affiliate with resolving employees' questions regarding benefits.
• Liaison with carriers, brokers, and employees.
• Affiliate with creating and maintaining benefit communications to help increase employee understanding of the benefit plans.
• Partner with benefit vendors for issue resolution, as needed.
• Affiliate with annual benefits open enrollment and new hire benefits enrollment.
• Utilize existing systems and processed to update life event requests.
• Respond to inquiries from Short and Long Term Disability carrier.
• Maintain Summary Plan Descriptions, Plan Documents, Benefit Summaries and Summary of Benefits and Coverage (SBCs).
• Distribute required notices for Health Plan and 401(k) Plan.
• Ensure compliance with regulatory reports relating to Affordable Care Act.
• Respond to 401(k) inquiries from employees relating to enrollments, plan changes and contribution amounts.
• Ensure compliance with all applicable federal, state and local laws and regulations, as well as internal policies.
• Coordinate day-to-day processing of the tuition reimbursement and CEU reimbursement programs.
• Affiliate with ordering and tracking of semi-annual shirts and annual holiday gifts for employees.
• Maintain employment files through third-party vendor.
• Verify Employment and distribute mail.
• Identify confidential information and maintain strict confidentiality of information.
• Promote customer satisfaction, both internal and external.
• Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.

Qualifications/Requirements

• High school diploma or GED required; college degree preferred.
• Strong Knowledge of ADP/WFN (Workforce Now) system capability preferred.
• Basic knowledge of benefits and employee engagement processes preferred.
• Strong verbal communication skills with the ability to counsel and tactfully assist people with sometimes difficult situations.
• Strong attention to detail and the ability to prioritize and organize work.
• Excellent written communication skills.
• Ability to develop new approaches, streamline processes and create positive customer interactions.
• Critical thinking skills and a proactive approach to problem solving.
• Strong analytical skills with the ability to research, organize, and present data.
• Manage multiple tasks simultaneously and quickly adapt to changes in work assignments.
• Proactively address issues and anticipate need for information.
• Ability to thrive in fast-paced, deadline driven work environment.
• Must have proficient computer skills, including Microsoft Office (Word, Excel and Outlook); proficiency in USRC applications required within 90 days of hire.

Benefits

• All Full Time employees are eligible for the following benefits:
• Medical / Pharmacy
• Dental
• Vision
• Voluntary benefits
• 401k with employer match
• Virtual Care
• Life Insurance
• Voluntary Benefits
• PTO
• All Part Time employees are eligible for the following benefits:
• 401k with employer match
• PTO