Total Loss Associate/Loss Mitigation Collector – Auto Finance

Total Loss Associate / Loss Mitigation Collector – Auto Finance Pompano Beach, Florida | Onsite Turn Complex Claims into Effective Resolutions. Do you have experience negotiating with insurance companies and maximizing recoveries on total-loss and accident claims? SAFCO is seeking an experienced Total Loss Associate/Loss Mitigation Collector who can investigate claims, coordinate with insurance carriers, negotiate settlements, and pursue every available recovery opportunity. This role combines insurance claim management, customer communication, and account resolution within a non-prime auto finance environment. This position is based at our Pompano Beach, Florida-area headquarters and requires onsite attendance five days per week. Hybrid and remote arrangements are not available. What You’ll Do Negotiate total-loss and accident claim settlements with insurance companiesTrack insurance claims and customer accounts from initial notice through final resolutionFollow up with customers whose vehicles do not have active or adequate insurance coverageFile and manage GAP claims to maximize recoveries on eligible accountsNegotiate payment arrangements on delinquent balances and remaining deficienciesAssist customers with inbound questions regarding vehicle insurance coverage and claimsCoordinate the placement of appropriate insurance-related accounts with outside counsel for potential litigationProcess cancellations of GAP coverage and vehicle service contracts on eligible paid-off or charged-off accountsMaintain complete, accurate, and timely account documentationFollow all applicable FDCPA requirements and company compliance standards What You’ll Bring Previous experience handling total-loss claims and loss mitigation requiredExperience negotiating with insurance companies and managing claim settlementsKnowledge of GAP claims, vehicle service contract cancellations, and deficiency balancesStrong communication, negotiation, follow-up, and problem-solving skillsAbility to manage multiple claims and accounts while meeting established deadlinesExperience with loan-servicing platforms, dialers, and skip-tracing systemsAuto finance or non-prime lending experience strongly preferred Potential. Opportunity. Prosperity. At SAFCO, we believe talented people should have the opportunity to apply their expertise, grow professionally, and share in the results they help create. Potential Use your knowledge of insurance claims and loss mitigation to solve complex account issues and protect the value of our portfolio. Opportunity Take ownership of claims and recovery activity while working directly with customers, insurance carriers, vendors, and outside counsel. Prosperity Earn competitive base pay plus a performance-driven incentive plan. Your ability to resolve claims, reduce losses, and maximize recoveries can directly increase your earning potential. Are You Ready? This opportunity is best suited for an experienced total-loss or loss-mitigation professional who understands how to move claims forward, negotiate effectively, and pursue every available source of recovery. If you know how to investigate claims, overcome obstacles, and turn difficult accounts into successful resolutions, we encourage you to apply and discover what your future could look like at SAFCO. We are an EOE/drug-free workplace. Explore Life at SAFCO on LinkedIn Follow our team, culture, and career opportunities. LI-DP1