Total Loss Associate/Loss Mitigation Collector – Auto Finance

What You'll Do

• Negotiate total-loss and accident claim settlements with insurance companies
• Track insurance claims and customer accounts from initial notice through final resolution
• Follow up with customers whose vehicles do not have active or adequate insurance coverage
• File and manage GAP claims to maximize recoveries on eligible accounts
• Negotiate payment arrangements on delinquent balances and remaining deficiencies
• Assist customers with inbound questions regarding vehicle insurance coverage and claims
• Coordinate the placement of appropriate insurance-related accounts with outside counsel for potential litigation
• Process cancellations of GAP coverage and vehicle service contracts on eligible paid-off or charged-off accounts
• Maintain complete, accurate, and timely account documentation
• Follow all applicable FDCPA requirements and company compliance standards

What You'll Bring

• Previous experience handling total-loss claims and loss mitigation required
• Experience negotiating with insurance companies and managing claim settlements
• Knowledge of GAP claims, vehicle service contract cancellations, and deficiency balances
• Strong communication, negotiation, follow-up, and problem-solving skills
• Ability to manage multiple claims and accounts while meeting established deadlines
• Experience with loan-servicing platforms, dialers, and skip-tracing systems
• Auto finance or non-prime lending experience strongly preferred

Potential. Opportunity. Prosperity.

At SAFCO, we believe talented people should have the opportunity to apply their expertise, grow professionally, and share in the results they help create.

Potential – Use your knowledge of insurance claims and loss mitigation to solve complex account issues and protect the value of our portfolio.

Opportunity – Take ownership of claims and recovery activity while working directly with customers, insurance carriers, vendors, and outside counsel.

Prosperity – Earn competitive base pay plus a performance-driven incentive plan. Your ability to resolve claims, reduce losses, and maximize recoveries can directly increase your earning potential.

Are You Ready?

This opportunity is best suited for an experienced total-loss or loss-mitigation professional who understands how to move claims forward, negotiate effectively, and pursue every available source of recovery. If you know how to investigate claims, overcome obstacles, and turn difficult accounts into successful resolutions, we encourage you to apply and discover what your future could look like at SAFCO.