Total Absence Management Case Specialist

About the role

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts, and project managers with the freedom to create innovative solutions to address core business challenges. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.

Responsibilities

• Handle, review, and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims, adhering to federal and state regulatory and/or company plan requirements.
• Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans to make initial claim decisions.
• Complete eligibility decisions during intake calls, gather pertinent data when necessary from employees or other supporting systems, and perform leave-ups as required (e.g., recertification of health condition, intermittent claim tracking, return-to-work confirmation).
• Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Requirements

• High school diploma.
• 1+ years of related experience with a strong customer satisfaction focus and attention to detail.

We need this individual to ensure claims are processed efficiently to provide the best service to our customers, with clear communication and exceptional customer service throughout the claims process.

Qualifications (Preferred)

• Bachelor’s degree.
• FMLA/ADA claims knowledge of process and procedures.

Pay

The expected salary range for this position is $41,600 - $52,500. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer:

• A comprehensive health plan that includes medical, prescription drug, and vision coverage, as well as dental insurance.
• No-cost short- and long-term disability insurance.
• Company-paid life insurance and legal services.
• A retirement pension funded entirely by MetLife and a 401(k) with employer matching.
• Group discounts on voluntary insurance products, including auto, home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, and volunteer time off.
• Tuition assistance and much more.

About MetLife

Recognized on Fortune magazine’s list of the World’s Most Admired Companies, Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies. We provide insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple—to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead—we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.