Case Management Specialist

About the Role

For over 25 years, Mavagi Enterprises has created meaningful employment for veterans and people with disabilities through federal contracts under the AbilityOne/JWOD Program. We are a mission-driven, people-first organization looking for a Case Management Specialist who moves with urgency, documents with precision, and genuinely cares about the humans whose files sit on their desk. You notice when a case file is drifting and close the loop before anyone has to ask. You can sit across from an employee having a hard day and make them feel seen, not processed. You know your way around JWOD/AbilityOne requirements and don’t flinch when an audit shows up. When a beneficiary needs more than case management, you know how to refer them somewhere that can actually help.

Responsibilities

• Case File Management and Compliance
  • Create and manage case files and disability documentation in accordance with JWOD/AbilityOne, federal, state, and county regulations
  • Complete written assessments for every employee with a disability to confirm qualification under JWOD/AbilityOne and that Mavagi Enterprises is making all accommodations as necessary
  • Ensure files meet requirements to pass internal and external audits without last-minute scrambling
  • Maintain updated records on all Case Management platforms with accuracy and on time
  • Flag documentation gaps proactively before they become audit findings
• Vocational Assessment and Employee Support
  • Conduct vocational assessments for current and new employees in support of ongoing eligibility and individual development
  • Develop accurate, personalized analysis plans with clear goals and objectives that promote employment opportunities
  • Develop and monitor individual Work Plan records and track the number of clients served
  • Provide training to supervisory personnel so they can help employees with disabilities succeed on the job
  • Provide crisis intervention and counseling or refer out when employees need more than case management, because we lead with humanity
• Ticket-to-Work and Beneficiary Services
  • Deliver employment services to beneficiaries who have assigned their Ticket-to-Work to Mavagi Enterprises
  • Provide accurate information on Ticket-to-Work services and initiatives to relevant audiences
  • Maintain regular contact with beneficiaries and conduct monthly and quarterly follow-up activities
  • Provide ongoing, comprehensive case management, enter activities, monitor service dates, and extend or close activities as required
  • Provide job development activities to assist clients in meeting their employment goals
• Outreach, Recruiting, and Administration
  • Submit timely and accurate status reports to the President, including clients served, services delivered, and outreach activities
  • Conduct outreach and referrals to beneficiaries, family members, community partners, and service providers
  • Assist in recruiting quality employees in accordance with Mavagi Enterprises’ mission
  • Research complex challenges and develop the procedures, documents, and forms needed to solve them
  • Perform other duties and special projects as assigned

Requirements

• Bachelor’s degree in Human Resources or a related field, or a comparable combination of formal education and work experience
• Minimum 2 years of experience working with persons with disabilities, preferably with organizations providing employment services
• Working knowledge of employment law including ADA, EEO, FMLA, workers’ compensation, wage and hour, labor law, and JWOD/AbilityOne guidelines
• Excellent written and verbal communication; ability to write a formal assessment and have a real conversation with an employee who is struggling
• Strong organizational skills and the ability to manage multiple priorities without losing momentum
• Intermediate to advanced computer literacy
• Valid driver’s license
• Ability to pass a background check and meet all contract screening requirements
• Ability to perform the physical demands of the role for extended periods with or without assistance, including viewing a computer screen, using a keyboard, and answering phones

Preferred Qualifications

• Experience in employment services, vocational rehabilitation, or working with persons from diverse backgrounds
• Experience in a government contracting or regulated environment
• Familiarity with the AbilityOne program, SourceAmerica, or other disability employment frameworks
• Ability to make clear, confident presentations to staff and external partners

What We Value Over a Resume

If you don’t check every box but have a track record of doing careful work with vulnerable populations, communicating without being asked, and finishing what you start, we still want to hear from you. Experience working alongside or in service of people with disabilities carries real weight here regardless of how you came by it.

Skills

• Case management and file documentation — Expert
• Employment law and compliance (ADA, EEO, FMLA, JWOD) — Expert
• Vocational assessment and individualized planning — Expert
• Written documentation and formal assessments — Expert
• Relationship building across diverse populations — Expert
• Crisis response and appropriate referral — Intermediate
• Training and presentation delivery — Intermediate
• Job development and community outreach — Intermediate
• Independent decision making and prioritization — Intermediate
• AbilityOne/JWOD program knowledge — Intermediate

Certifications

Strongly Preferred: CRC (Certified Rehabilitation Counselor)

Nice to Have: CESP (Certified Employment Support Professional), CDEI (Certified Disability Employment Initiative)