Tory Burch Supervisor, DC Returns (A-Shift)

About the role

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. At our state-of-the-art facility, joining this team means being part of a team that values the contributions of its members and works together to provide best-in-class service to our customers.

Responsibilities

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets
• Maintain compliance with company policies, safety regulations, and industry best practices
• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives
• Prepare and present reports on operational metrics, challenges, and improvement strategies
• Facilitate effective communication across all levels of the organization, ensuring alignment between departments
• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations
• Identify and implement process improvements to enhance efficiency and reduce waste
• Challenge the status quo, leveraging data and insights to refine operational workflows
• Address operational challenges with practical solutions, ensuring seamless execution across departments
• Supervise and actively support team in achieving inventory accuracy through cycle counting, auditing, and reconciliation, while minimizing discrepancies and supporting efficient operations
• Supervise and actively support team in the accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation
• Supervise and actively support team in achieving efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets
• Supervise and actively support team in achieving timely and accurate unloading, inspection, and put-away of inbound inventory while maintaining compliance with quality and safety standards
• Supervise and actively support team in the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction
• Supervise and actively support team in achieving on-time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations

Qualifications

• H.S. Diploma/G.E.D. required; Bachelor's Degree preferred
• 3+ years of related experience working in a distribution environment
• Experience in a multi-channel, highly automated Distribution Center setting
• Proven ability to collaborate closely with managers and other leaders to ensure service levels are met, quality standards are maintained, and costs are kept in alignment with organizational expectations
• Detail-oriented and proactive with skills to ensure efficient workflows, accurate processing, and adherence to company standards and safety protocols
• Experienced leader capable of managing labor schedules, meeting and exceeding service level agreements (SLAs), training and developing associates, and driving process improvements
• Willingness to roll up your sleeves to get the job done

Skills

• Strong leadership and management skills
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Knowledge of warehouse management systems (WMS)
• Understanding of inventory control principles
• Ability to prioritize tasks and manage multiple projects simultaneously

Benefits

• Generous employee discount on Tory Burch products
• Access to exclusive sales and events
• Flexible scheduling options, including three-day workweeks
• Casual Friday attire policy
• Comprehensive health and wellness programs
• Opportunities to give back through the Tory Burch Foundation

Pay

Competitive salary based on experience and qualifications

Schedule

Variable schedule to accommodate the needs of the Distribution Center operations