Tory Burch Supervisor, DC Operations

About the role

We are seeking a Supervisor, DC Operations to join our team at Tory Burch. This role is tailored for individuals with experience in a multi-channel, highly automated Distribution Center setting.

Responsibilities

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets
• Maintain compliance with company policies, safety regulations, and industry best practices
• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives
• Prepare and present reports on operational metrics, challenges, and improvement strategies
• Facilitate effective communication across all levels of the organization, ensuring alignment between departments
• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations
• Identify and implement process improvements to enhance efficiency and reduce waste
• Challenge the status quo, leveraging data and insights to refine operational workflows
• Address operational challenges with practical solutions, ensuring seamless execution across departments
• Lead, train, and mentor employees to enhance performance and career development
• Conduct performance evaluations, set clear expectations, and provide coaching to drive individual and team success
• Monitor attendance, productivity, and adherence to company policies, addressing performance issues promptly
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions
• Foster a positive, collaborative work environment that encourages continuous improvement and teamwork
• Ensure all employees are informed of company policies, safety protocols, and performance expectations
• Encourage innovation and a culture of problem-solving among team members

Requirements

• H.S. Diploma/G.E.D. required; Bachelor's Degree preferred
• 3+ years of related experience working in a distribution environment
• Detail-oriented and proactive
• Proven ability to manage labor schedules and meet SLAs
• Experience with inventory control, packing, picking & replenishment, receiving, returns, and shipping
• Strong leadership and people management skills
• Ability to work independently and as part of a team
• Excellent communication and collaboration skills
• Knowledge of industry best practices and safety regulations

Qualifications

• Proven experience in a multi-channel, highly automated Distribution Center environment
• Experience in supervising and managing a team of associates
• Strong leadership and people management skills
• Detail-oriented and proactive approach to work
• Ability to manage labor schedules and meet SLAs
• Experience with inventory control, packing, picking & replenishment, receiving, returns, and shipping
• Knowledge of industry best practices and safety regulations

Skills

• Leadership and people management skills
• Detail-oriented and proactive approach to work
• Experience with inventory control, packing, picking & replenishment, receiving, returns, and shipping
• Ability to manage labor schedules and meet SLAs
• Strong communication and collaboration skills
• Knowledge of industry best practices and safety regulations

Benefits

• Generous benefits package including health insurance, retirement plans, and paid time off
• Opportunities for professional development and career advancement
• Flexible scheduling options including three-day workweeks
• Casual dress code and relaxed work environment
• Access to exclusive sales and discounts on Tory Burch products
• Volunteer days and opportunities to give back through the Tory Burch Foundation

Pay

The salary range for this position is $XX - $YY, based on experience and qualifications.

Schedule

This role offers flexible scheduling options, including three-day workweeks.