Supervisor, DC Returns (A-Shift)

About the role

The Distribution Center (DC) is a dynamic and collaborative environment where innovation meets a personal touch. Located in a state-of-the-art facility, the DC team is committed to providing best-in-class service to our customers.

Responsibilities

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals

• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets

• Maintain compliance with company policies, safety regulations, and industry best practices

• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives

• Prepare and present reports on operational metrics, challenges, and improvement strategies

• Facilitate effective communication across all levels of the organization, ensuring alignment between departments

• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations

• Identify and implement process improvements to enhance efficiency and reduce waste

• Challenge the status quo, leveraging data and insights to refine operational workflows

• Address operational challenges with practical solutions, ensuring seamless execution across departments

Requirements

• H.S. Diploma/G.E.D. required; Bachelor's Degree preferred

• 3+ years of related experience working in a distribution environment; 1+ year of management/people leadership experience

• Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus

• Strong leadership skills with a willingness to lead by example, ability to motivate for high performance, and ability to manage team members at various performance levels

• Strong interpersonal skills with an ability to build effective cross-functional relationships, navigate interactions with all levels of management, and maintain professionalism at all times

• Proactive and detail-oriented, able to establish and maintain professional relationships

• Proficiency in warehouse management systems and Microsoft Office suite

• Excellent organizational and problem-solving skills

• Excellent verbal and written communication skills with the ability to think strategically as well as tactically

• Able to lift and move up to 35 lbs

• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours

Qualifications

• Flexible with night and weekend schedules as needed

Skills

• Leadership

• People Management

• Workflow Management

• Inventory Control

• Packing

• Picking & Replenishment

• Receiving

• Returns

• Shipping

Benefits

We offer a comprehensive benefits package including:

• Generous employee discount on Tory Burch products

• Access to exclusive sales and events

• Employee discounts on Tory Burch products

• Flexible scheduling options including three-day workweeks

• Casual Friday attire policy

• State-of-the-art climate-controlled facility

• Opportunities to give back through the Tory Burch Foundation

• Volunteer days off

Pay

Competitive compensation based on experience and qualifications

Schedule

Multi-shift work environment with flexibility to include nights and weekends as needed