Tory Burch Manager Engineering, Retail Applications

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

About the role

This role is tailor-made for a hands-on engineering manager who loves making stores run flawlessly—from POS and payments to clienteling and store reporting—and knows how to turn business needs into reliable, observable software and smooth store operations. You're comfortable leading vendor squads, partnering with Store Operations, and diving into new store openings while improving day-to-day reliability. Your background spans distributed systems, microservices, and observability, and you've worked in omnichannel environments supporting BOPIS, ship from store, and remote selling so shoppers get a seamless experience across channels. You're also resourceful and collaborative with stakeholders and partner with Product Managers, Data Analysts, and cross-functional teams to align data solutions with business needs.

Responsibilities

• Own store technology delivery & operations.
• Lead feature development and on-call for POS, clienteling, store reporting, and payments; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability.
• Launch & scale new stores and relocations. Partner with Retail Ops to stage POS devices, payment terminals, and clienteling iPads for new store openings; ensure configuration, integrations, security, and acceptance tests are complete before doors open.
• Integrate payments & clienteling. Work with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements.
• Enable omnichannel store experiences. Coordinate with OMS and eCommerce teams to support BOPIS, ship-from-store, and remote selling; track store-level SLAs and inventory & price accuracy that underpin these journeys.
• Measure & improve. Maintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change-management controls.

Requirements

• Proficiency in one modern programming language such as Java or JavaScript (or equivalent).
• Experience with distributed systems and microservices powering store and edge scenarios.
• Hands-on experience managing POS systems and clienteling apps (device provisioning, release management, integrations to ERP/CRM).
• Strong knowledge of relational databases and messaging/event streaming patterns for store-to-cloud sync.
• Proficiency with instrumentation, telemetry, and observability for store apps and devices (dashboards, alerts, SLOs).
• Practical understanding of retail operations & omnichannel (e.g., BOPIS, ship-from-store, remote selling), including dependencies on OMS and inventory accuracy.
• Familiarity with payments (terminal management, gateway integrations) and modern clienteling platforms.
• Experience adopting AI-assisted development tools (e.g., GitHub Copilot, Cursor, or equivalent) across the team to accelerate delivery, with a point of view on code quality, security, and review practices when AI-generated code is involved.
• Familiarity applying AI/ML to store and clienteling scenarios—such as associate copilots, personalized recommendations, conversational assistants, or computer-vision use cases—including how to integrate model APIs (LLMs, vector search) into POS or clienteling workflows responsibly.

Leadership Skills

• Clear communication up, down, and across functions; ability to translate store realities into engineering priorities and outcomes.
• Willingness to roll up your sleeves—jump on incident bridges, review logs/telemetry, or help test & stage devices ahead of store launches.
• Comfort with ambiguity and leading cross-functional program execution (retail operations, payments, security/compliance, vendor squads).
• Ability to set clear objectives, and unblock delivery while maintaining quality bars and adherence to retail calendars.

Benefits

• Generous benefits to support mental and physical health, financial security, and overall wellness.
• Competitive pay and rewards for high performance.
• Generous employee discount and access to exclusive sample sales.
• Free executive coaching on-demand.
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation.

Pay

The compensation range for this position is $150,000 - $190,000 USD. The offer will be based on your relevant experience and work location.

About Us

Our Technology team has a clear mission: use technology to enable the business to operate efficiently while driving growth and profitability. We envision, strategize, engineer, design, build, test, support, and serve. Our tools and systems impact every customer and every member of our team every day, and our role is to make each engagement seamless and rewarding. As we build our in-house engineering teams, we are focused on further modernizing our platforms, leveraging our data analytics capabilities, and creating a transformational customer experience.

Culture

• Adaptable - We change before we have to.
• Entrepreneurial - We own it.
• Collaborative - There's no "I" in Tory.
• Client & Brand Focused - We put ourselves in Tory's shoes.
• Live the Values - We show up for each other.
• Functional Expertise - We're constantly learning and growing.

Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility, and lead with excellence & humor.