Tools Technical Lead

About the role

ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.

Responsibilities

• Serve as the primary technical authority for the enterprise tooling stack; direct the Tools Management team's technical approach, architecture decisions, and troubleshooting for complex, cross-tool issues.
• Provide technical direction to and oversee the Tools Management team, including workload distribution, technical mentorship, and cross-training of Systems Engineers.
• Serve as the Client-facing technical lead for tooling matters and coordinate with the Security team during the combined Security/Tools scrum cadence.
• Support operations and maintenance activities for enterprise tools used by development and operations teams.
• Administer and maintain Atlassian Tooling, Jira including workflows, permissions, automation rules, custom fields, and system upgrades.
• Manage and support Confluence, including space administration, user access, templates, plugin management, and upgrades.
• Oversee GitHub Enterprise repositories, including access controls, branching strategies, integrations, and license management.
• Configure and maintain Slack integrations, user provisioning, and communication workflows across enterprise teams.
• Administer MiniOrange and OKTA for identity and access management, including SSO (SAML/OAuth), MFA, and enterprise integrations.
• Manage and support SonarQube, including installation, configuration, upgrades, permissions, and code quality enforcement.
• Lead troubleshooting and resolution for tooling-related incidents and outages, and serve as the escalation point for complex, cross-tool issues, including Splunk, Jenkins/CloudBees CI, JFrog Artifactory, Grafana, Datadog, NewRelic, LaunchDarkly, and VictorOps.
• Perform tool upgrades, vulnerability checks, and compatibility assessments for plugins and integrations.
• Integrate enterprise tools with CI/CD pipelines and other systems to support secure and efficient development workflows.
• Support automation initiatives using tools such as Packer, Ansible, Selenium, and API-based frameworks.
• Assist in implementing DevSecOps and Infrastructure-as-Code practices using AWS, Terraform, and CloudFormation.
• Support monitoring and incident response activities using tools such as New Relic, Splunk, AWS CloudWatch, and similar platforms.
• Maintain comprehensive, current technical documentation of tool configurations, integrations, and dependencies, and develop SOPs and runbooks to support knowledge management and operational continuity.
• Ensure compliance with security requirements, including ATO support, API authentication, and Client governance processes.