Tooling Services Order Specialist

How You Will Contribute to the Team

• Customer Support (40%)
• Focal point of contact for our customers in Americas with regards to tool lease services
• Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
• Ensuring a smooth progress of the order handling and following up according to customers' requirements
• Proactive notification of the customer about their order status
• Monitoring and reporting of customer KPI
• Tool Sale (40%)
• Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages
• Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner
• Internal Team Interface (20%)
• Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status
• Work closely with the local repair shops (e.g., Hydro, Reel, etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency
• Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification

About You

• Equipped with an Associates degree in Business Administration, Logistics, Procurement (or an equivalent combination of education and experience)
• Paired with professional experience ideally in Customer Service
• 3-5 years of experience in a customer service function
• Analytical skills and experience in developing reports and describing status of activities
• Experience using G Suite
• Skilled in using Excel and/or Google Sheets
• Experience with SAP
• A strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently

Physical Requirements

• Onsite or remote: On-site
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings
• Daily Hearing: able to hear and to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms
• Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications
• Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts
• Daily Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Daily Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Daily Pushing / Pulling: able to push and pull small office furniture and some equipment and tools
• Daily Sitting: able to sit for long periods of time in meetings, working on the computer
• Daily Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving
• Daily Standing: able to stand for discussions in offices or on the production floor
• Daily Travel: able to travel independently and at short notice
• Daily Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces
• Daily Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor
• Citizenship: Authorized to Work in the U.S. without current or future need for visa sponsorship