Parts Specialist

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit‑card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image‑maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, and conducting inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training and meeting company requirements.
• Perform in‑store services where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company‑mandated eligibility requirements).
• Perform all other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service; ASE certification preferred.
• Fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages.
• Paid time off.
• Stock purchase plan & 401(k) with employer contributions.
• Medical, dental, and vision insurance (starting day one).
• Optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.