Parts Specialist

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise
• Assist managers and/or installer service specialists in serving professional customers as needed and directed
• Complete assigned company training relevant to the position
• Provide excellent service to customers calling the store by:
  • Answering all calls according to company policy
  • Accurately looking up parts and quoting prices
  • Recommending premium and related items
  • Offering the Low-Price Guarantee
• Maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures
• Address and resolve customer complaints in a friendly manner
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning
• Perform daily operational tasks such as:
  • Preparing new, core, and warranty merchandise returns to be shipped to the distribution center
  • Assisting with monthly stock adjustments and inventory cycle counts
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements
• Perform in-store services for customers where state and local laws allow, including:
  • Installing wipers
  • Testing and charging batteries
  • Testing charging systems
  • Scanning vehicle trouble codes
  • Replacing headlight capsules
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company-mandated driving eligibility requirements)
• Perform other duties as assigned

Skills

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Ability to multitask, handling customers on the phone and in the store simultaneously
• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification (desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth