Tooling Operations Administrator (Remote)

Our client is a global retailer specializing in diamond jewelry, operating more than 2,800 stores worldwide across several well-known brands. It maintains a people-first culture centered on diversity, inclusion, and equity while serving a broad international customer base.

About the Opportunity

The Tooling Operations Administrator administers, supports, and maintains enterprise technology platforms, with a primary focus on Redwood RunMyJobs (RMJ) and enterprise batch processing. This role ensures the reliability, availability, and effectiveness of critical tooling operations that support business functions across the organization.

Responsibilities

• Analyze and troubleshoot complex technical issues across enterprise platforms and integrations.
• Provide technical expertise in RMJ batch processing, scheduling, and failure recovery.
• Perform root cause analysis and recommend corrective actions for recurring issues.
• Support the design, configuration, testing, and implementation of platform enhancements.
• Identify opportunities to leverage AI and automation to improve troubleshooting and platform reliability.
• Provide day-to-day platform administration and operational support.
• Monitor workloads, troubleshoot failures, and coordinate recovery activities.
• Manage platform configurations, access, permissions, and integrations.
• Respond promptly to incidents, alerts, and service requests.
• Collaborate with internal teams and vendors to resolve operational issues.
• Participate in on-call rotations, including after-hours and weekend support.
• Support platform upgrades, patches, and maintenance activities.
• Conduct health checks and proactively address performance and security concerns.
• Maintain technical documentation and operational procedures.
• Track and report incidents, batch failures, and platform health trends.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Strong hands-on experience with Redwood RunMyJobs and enterprise batch processing.
• Experience supporting critical enterprise technology platforms.
• Knowledge of batch scheduling, job dependencies, monitoring, and failure recovery.
• Familiarity with Windows/Linux environments, databases, APIs, file transfers, authentication, and system integrations.
• Preferred experience with ITSM, monitoring, developer tools, or automation platforms.
• Strong analytical, troubleshooting, communication, and problem-solving skills.
• Ability to learn multiple platforms and leverage AI and automation to improve operational efficiency.
• Willingness to participate in an on-call rotation and provide after-hours support.

Pay

Annual salary range: $50,000–$70,000. Base pay may vary based on geographic region, internal equity, knowledge, skills, and experience.

Benefits

• Comprehensive medical, dental, and vision insurance effective from day one.
• 401(k) matching after one year of employment.
• Paid time off and seven paid holidays annually.
• Employee discounts on merchandise.
• Learning and professional development programs.