IT Operations Administrator - Remote

About the Role

This role is responsible for working in the Enterprise Operations Center (EOC), providing 24/7 monitoring, service restoration, and operational support. The position involves administrative support for IT functions, including media services, service desk tasks, and knowledge management. This is an overnight shift role (7:45 PM - 7:45 AM) with some weekend coverage required.

Responsibilities

• Work in the Enterprise Operations Center (EOC) which provides 7x24x365 monitoring, service restoration and operational support
• Provide administrative support for IT functions such as media services, service desk, and knowledge management
• Provide media services which include loading and unloading tapes, cataloging tapes, preparing tapes for shipping, and burning CDs
• Assist with creation of knowledge articles and ongoing knowledge management (documentation) functions
• Support technical staff on tasks, backups, user requests, and other EOC-related activities
• Other duties as assigned

Requirements

• High school diploma or GED equivalent from accredited institution
• 2-5+ years of experience providing administrative support for IT functions such as media services, service desk & knowledge management
• IT Operations
• Active Directory
• Basic Desktop Administration
• Experience using common computer technology such as email and a web browser
• Must be eligible to work in the United States without need for work visa or residency sponsorship
• Ability to operate controls on tape hardware
• Ability to work independently
• Written and verbal communication skills
• Organizational skills and strong attention to details
• Good interpersonal skills, with ability to operate in a stressful environment

Preferred Skills

• ServiceNow, ROBOT Scheduler or IBM AS400 skills (can be trained but a plus if possessed)

Benefits

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others.

Pay

Compensation: $28.00 - $29.00 per hour, W2, based on qualifications

Schedule

This is an overnight shift role (7:45 PM -